Difference between revisions of "Troubleshooting Get Data Problems"
| Line 36: | Line 36: | ||
By default, ODBClink ships with the option to compact and repair databases on get data. This sometimes can fail and prevent the get data from completing on some machine. To change this option, see [[Enabling or disabling the compact databases on get data option]]. | By default, ODBClink ships with the option to compact and repair databases on get data. This sometimes can fail and prevent the get data from completing on some machine. To change this option, see [[Enabling or disabling the compact databases on get data option]]. | ||
== Additional Support == | |||
If you have been in contact with us and have been requested to send a support log then please follow these instructions [[How to send a support log]] | |||
== Related Topics == | == Related Topics == | ||
Revision as of 18:40, 3 March 2016
Overview
Read the following guides to correct any issues during the Get Data process.
Data File Related Issues
General
If your data file has moved, your data file user name or password has changed or you are having trouble connecting to your datafile, you may need to change how ODBClink connects to your data file. For more information, see Changing how ODBClink connects to your data file.
MYOB AccountRight Live or lower
To troubleshoot problems with MYOB AccountRight Live or lower, see Troubleshooting Get Data Problems with MYOB AccountRight Live.
MYOB AccountRight Classic 19 or lower
To troubleshoot problems with MYOB AccountRight Classic 19 or lower, see Troubleshooting Get Data Problems with MYOB AccountRight Classic 19.
Folder Related Issues
ODBClink Folder Permissions
If you are getting errors relating to folder read or write access, see Troubleshooting folder permissions.
Temp Folder Permissions
If you are getting errors relating to temporary folder, see Troubleshooting temp folder permissions.
Crashes
Excel crashes when closing the progress dialogue
Some users experience crashes in Excel when closing the progress dialogue. To resolve this problem, you will need to configure ODBClink to automatically close the progress dialogue for you. For further information, see Configuring ODBClink to automatically close the get data progress dialogue.
Turning off Compact/Repair
By default, ODBClink ships with the option to compact and repair databases on get data. This sometimes can fail and prevent the get data from completing on some machine. To change this option, see Enabling or disabling the compact databases on get data option.
Additional Support
If you have been in contact with us and have been requested to send a support log then please follow these instructions How to send a support log