Troubleshooting folder permissions
Overview
For ODBClink to complete the Get Data process and to backup database files successfully, certain folder security permissions must be set. These settings will allow data to be extracted from your accounting products data file and be written to the ODBClink databases.
As a minimum, all ODBClink users must have Read and Write access to all files and sub folders of the ODBClink folder and the C:/Temp/ODBClink folder.
Giving all ODBClink users Full Control to the ODBClink folder itself and to all sub folders and files will ensure that ODBClink can work correctly.
Furthermore, ODBClink cannot be installed in C:\Program Files\ or C:\Program Files (x86)\.
Procedure
Check with your IT provider for support or procedures on how to change user permissions to the ODBClink folder.
If you prefer one-on-one support from us instead. You can engage us via the following link. Note that fees apply. https://accountingaddons.com.au/support/personal/
Temp Folder Permissions
If you are getting errors relating to temporary folder, see Troubleshooting temp folder permissions.