How to send a support log

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Overview

The Get data process pulls data from data sources into ODBClinks database and also into Excels Memory. The many tasks that occur during that process are captured in a log. If there is an error during this process, details of the error message will be captured in that log file

To send a copy of that log to Accounting Addons support then follow the process below


Procedure

Start ODBClink and follow the prompts to the Get Data Options dialog

Get Data Options dialog

Choose the full Get Data Option and click OK. If an error occurs then we suggest as a first step clicking on the help button for more information on how to resolve the issue yourself

At the bottom of the Get Data Progress dialog

Get Data Options Dialog

click the Send log button and follow the prompts to send the log as an email attachment


If you had run Get Data already follow the below process

  • Locate ODBClink Folder
  • All log files generated by ODBClink are filed under the following folder: [ODBClink Folder]\Workspaces\[Workspace Name]\Logs\Get Data Logs
  • Copy and paste the latest log file in an email or chat to sent to our support team.


Related

How to send a Get Data log