Difference between revisions of "Troubleshooting Get Data Problems"

Revision as of 17:21, 22 January 2015

Overview

Read the following guides to correct any issues during the Get Data process.

Data File Related Issues

General

If your data file has moved, your data file user name or password has changed or you are having trouble connecting to your datafile, you may need to change how ODBClink connects to your data file. For more information, see Changing how ODBClink connects to your data file.

MYOB AccountRight Live 2014 or lower

For ODBClink or other third-party software to connect to your MYOB data file, many components must be installed and running. For more information, see the following topics.

For users who used have installed multiple versions of AccountRight Live and who may have used the PC installation (as opposed to Server installation) of the latest AccountRight Live, you may need to uninstall the old MYOB AccountRight Live API. For more information, see the following topic.

Uninstalling the MYOB AccountRight Live API

Error messages when connecting to MYOB AccountRight Live

The following lists the known error messages when connecting to MYOB AccountRight Live.

MYOB AccountRight Classic 19.10 or lower

For ODBClink or other third-party software to connect to your MYOB data file, the MYOB ODBC Driver must be installed and configured correctly. For more information, see Troubleshooting the MYOB ODBC driver.

Some users also experience the get data failing to read specific tables. For more information, see Why did the Get Data process fail to read my MYOB AccountRight Classic table.

Error messages when connecting to MYOB AccountRight Classic

Errors occured connecting to the data file.

Folder Related Issues

ODBClink Folder Permissions

If you are getting errors relating to folder read or write access, see Troubleshooting folder permissions.

Temp Folder Permissions

If you are getting errors relating to temporary folder, see Troubleshooting temp folder permissions.

Crashes

Excel crashes when closing the progress dialogue

Some users experience crashes in Excel when closing the progress dialogue. To resolve this problem, you will need to configure BudgetLink to automatically close the progress dialogue for you. For further information, see Configuring BudgetLink to automatically close the get data progress dialogue.

@@ Line 65: / Line 65: @@
 == Crashes ==
-=== Excel crashes when closing the progress dialogue ==
+=== Excel crashes when closing the progress dialogue ===
 Some users experience crashes in Excel when closing the progress dialogue. To resolve this problem, you will need to configure BudgetLink to automatically close the progress dialogue for you. For further information, see [[Configuring BudgetLink to automatically close the get data progress dialogue]].