Troubleshooting Get Data Problems

Overview

Read the following guides to correct any issues during the Get Data process.

Data File Related Issues

General

If your data file has moved, your data file user name or password has changed or you are having trouble connecting to your datafile, you may need to change how BudgetLink connects to your data file. For more information, see Changing how BudgetLink connects to your data file.

MYOB AccountRight Classic 19.10 or lower

For BudgetLink or other third-party software to connect to your MYOB data file, the MYOB ODBC Driver must be installed and configured correctly. For more information, see Troubleshooting the MYOB ODBC driver.

Some users also experience the get data failing to read specific tables. For more information, see Why did the Get Data process fail to read my MYOB AccountRight Classic table.

Error messages when connecting to MYOB AccountRight Live

• Errors occurred connecting to the (Data File Name) data file

MYOB AccountRight Live 2014 or lower

For BudgetLink or other third-party software to connect to your MYOB data file either on a local machine or on a server, many components must be installed and running. For more information, see the following topics.

• Could not obtain the list of data files error message
• Installing the MYOB AccountRight Live API
• Starting the MYOB AccountRight Live software to resolve Get Data issues
• Starting the MYOB AccountRight Live services
• Manually testing a connection to MYOB AccountRight Live

For users who used have installed multiple versions of AccountRight Live and who may have used the PC installation (as opposed to Server installation) of the latest AccountRight Live, you may need to uninstall the old MYOB AccountRight Live API. For more information, see the following topic.

• Uninstalling the MYOB AccountRight Live API

Error messages when connecting to MYOB AccountRight Live

The following lists the known error messages when connecting to MYOB AccountRight Live.

• Access was denied to the MYOB AccountRight Live data file
• The MYOB AccountRight Live data file could not be found
• The MYOB AccountRight Live data file path is not entered
• The MYOB AccountRight Live data file must be upgraded
• The MYOB AccountRight Live server name is not entered
• The MY.MYOB login used to connect to the MYOB AccountRight Live data file is invalid
• The MYOB AccountRight Live API is not installed on the local machine or server
• The MYOB AccountRight Live API is not installed on the cloud
• The MYOB AccountRight Live API limits have been reached
• The MYOB AccountRight Live API request is invalid
• The application is not authorised to connect to the MYOB AccountRight Live API
• The item could not be found within the MYOB AccountRight Live data file
• The item was updated by another user within the MYOB AccountRight Live data file
• The item was removed by another user within the MYOB AccountRight Live data file
• The MYOB AccountRight Live API is corrupt and must be reinstalled

Reckon Accounts

For BudgetLink or other third-party software to connect to your Reckon Accounts data file, the BudgetLink application must be authorized to connect. Sometime, this authorization does not carry through when upgrading Reckon accounts. For further information, see Authorising BudgetLink to connect to a Reckon Accounts data file.

Folder Related Issues

BudgetLink Folder Permissions

If you are getting errors relating to folder read or write access, see Troubleshooting folder permissions.

Temp Folder Permissions

If you are getting errors relating to temporary folder, see Troubleshooting temp folder permissions.

Related Topics

• Troubleshooting