Could not obtain the list of data files error message
Overview
If you receive the following error message 'Could not obtain the list of data files', determine whether you are trying to connect to an MYOB data file on a local machine, on the server or on the cloud.
For users with their data file hosted LOCALLY
If your data file is hosted on your local machine, this error is usually caused when the MYOB AccountRight Live API has not been installed, or when it is not running. To resolve this problem, see the following topics.
For users with their data file hosted on a SERVER
If your data file is hosted on a separate server, this error is usually caused when the MYOB AccountRight Live API has not been installed, or when it is not running on the Server. To resolve this problem, see the following topics.
For users with their data file hosted in the CLOUD
If your data file is hosted in the cloud, this error is usually caused when your browser either defaults to the wrong my.myob account or remembers information which it shouldn't. To resolve this problem, see the following topics.
- Log in to MY.MYOB before connecting with your MYOB data file in the cloud
- Log out of MYOB before connecting with your MYOB data file in the cloud
- Upgrade to the Latest Version of BudgetLink