Difference between revisions of "Troubleshooting Get Data Problems"

Revision as of 22:07, 18 November 2014

Overview

Read the following guides to correct any issues during the Get Data process.

Data File Related Issues

General

If your data file has moved, your data file user name or password has changed or you are having trouble connecting to your datafile, you may need to change how BudgetLink connects to your data file. For more information, see Changing how BudgetLink connects to your data file.

MYOB AccountRight Classic 19.10 or lower

For BudgetLink or other third-party software to connect to your MYOB data file, the MYOB ODBC Driver must be installed and configured correctly. For more information, see Troubleshooting the MYOB ODBC driver.

MYOB AccountRight Live 2014 or lower

For BudgetLink or other third-party software to connect to your MYOB data file either on a local machine or on a server, many components must be installed and running. For more information, see the following topics.

For users who used have installed multiple versions of AccountRight Live and who may have used the PC installation (as opposed to Server installation) of the latest AccountRight Live, you may need to uninstall the old MYOB AccountRight Live API. For more information, see the following topic.

Uninstalling the MYOB AccountRight Live API

Error messages when connecting to MYOB AccountRight Live

The following lists the known error messages when connecting to MYOB AccountRight Live.

Reckon Accounts

For BudgetLink or other third-party software to connect to your Reckon Accounts data file, the BudgetLink application must be authorized to connect. Sometime, this authorization does not carry through when upgrading Reckon accounts. For further information, see Authorising BudgetLink to connect to a Reckon Accounts data file.

Folder Related Issues

BudgetLink Folder Permissions

If you are getting errors relating to folder read or write access, see Troubleshooting folder permissions.

Temp Folder Permissions

If you are getting errors relating to temporary folder, see Troubleshooting temp folder permissions.

@@ Line 45: / Line 45: @@
 * [[The item was removed by another user within the MYOB AccountRight Live data file]]
 * [[The MYOB AccountRight Live API is corrupt and must be reinstalled]]
+=== Reckon Accounts ===
+For BudgetLink or other third-party software to connect to your [[QuickBooks|Reckon Accounts]] data file, the BudgetLink application must be authorized to connect. Sometime, this authorization does not carry through when upgrading Reckon accounts.  For further information, see [[Authorising BudgetLink to connect to a Reckon Accounts data file]].
 == Folder Related Issues ==