Troubleshooting folder permissions
Overview
For ExcelReportLink to complete the Get Data process and to backup database files successfully, certain folder security permissions must be set. These settings will allow data to be extracted from your accounting products data file and be written to the ExcelReportLink databases.
As a minimum, all ExcelReportLink users must have Read and Write access to all files and sub folders of the ExcelReportLink folder and the C:/Temp/ExcelReportLink folder.
Giving all ExcelReportLink users Full Control to the ExcelReportLink folder itself and to all sub folders and files will ensure that ExcelReportLink can work correctly.
Furthermore, ExcelReportLink cannot be installed in C:\Program Files\ or C:\Program Files (x86)\.
Procedure
Check with your IT provider for support or procedures on how to change user permissions to the ExcelReportLink folder.
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Temp Folder Permissions
If you are getting errors relating to temporary folder, see Troubleshooting temp folder permissions.