Troubleshooting Get Data Problems with MYOB AccountRight Live

Overview

Read the following guides to correct any get data issues with MYOB AccountRight Live.

MYOB AccountRight Live API

For DirectDebitsLink or other third-party software to connect to your MYOB data file either on a local machine or on a server, many components must be installed and running.

Depending on which installer (PC or Server) used to install MYOB AccountRight Live, the MYOB API will be installed and running differently. See How to confirm if MYOB AccountRight Live was installed using the PC or Server Installation for more information.

First, try testing the MYOB AccountRight API.

If working, choose your installation location for further instruction.

• MYOB AccountRight Live API for PC installations

• MYOB AccountRight Live API for Server installations

MYOB AccountRight Live API for multiple installations

For users who used have installed multiple versions of AccountRight Live and who may have used the PC installation (as opposed to Server installation) of the latest AccountRight Live, you may need to uninstall the old MYOB AccountRight Live API. For more information, see the following topic.

• Uninstalling the MYOB AccountRight Live API

Issues

The following articles may assist with various issues.

• MYOB data file not present in list when browsing for data file

Error messages

The following lists the known error messages when connecting to MYOB AccountRight Live.

• Could not obtain the list of data files error message
• Access was denied to the MYOB AccountRight Live data file
• Access was denied to DirectDebitsLink
• The MYOB AccountRight Live data file could not be found
• The MYOB AccountRight Live data file path is not entered
• The MYOB AccountRight Live data file must be upgraded
• The MYOB AccountRight Live server name is not entered
• The MYOB AccountRight Live server cannot be found
• The MY.MYOB login used to connect to the MYOB AccountRight Live data file is invalid
• The MYOB AccountRight Live API is not installed on the local machine or server
• The MYOB AccountRight Live API is not installed on the cloud
• The MYOB AccountRight Live API limits have been reached
• The MYOB AccountRight Live API request is invalid
• The application is not authorised to connect to the MYOB AccountRight Live API
• The data received from the MYOB AccountRight Live API was badly formed and could not be parsed
• The item could not be found within the MYOB AccountRight Live data file
• The item was updated by another user within the MYOB AccountRight Live data file
• The item was removed by another user within the MYOB AccountRight Live data file
• The security protocol used to connect to MYOB AccountRight Live on the cloud is no longer supported
• The MYOB AccountRight Live API is corrupt and must be reinstalled
• DirectDebitsLink may not be compatible with your version of MYOB AccountRight Live
• Internal exception occurred in the MYOB AccountRight API
• Errors occurred creating Internet Explorer
• Unknown MYOB AccountRight Live Error

Troubleshooting Guides

• How to increase the timeout length for MYOB AccountRight Live
• How to set the buffer size for MYOB AccountRight Live

Related Topics

• Troubleshooting Get Data Problems