How to send a Get Data support log

Overview

The Get data process pulls data from data sources into BudgetLink's database and also into Excels Memory.

The many tasks that occur during that process are captured in a log file.

Any errors generated during a task will be included in that file

To send a copy of that log to Accounting Addons support then follow the process below:

Procedure

Get Data Options dialog

Get Data Options dialog

Get Data Options dialog

If you have already run a Get Data, follow the below process

1. From the Excel Ribbon click BudgetLink then click Send Get Data Log
2. In the Select the log files to send form, leave the latest one at the top selected unless you have been instructed to send others and click OK.
3. In the email that opens as shown below, check the content if you like first and then click Send in Outlook

If you have already run a Get Data, but do not have Outlook then follow the process below to locate the file manually

1. Locate BudgetLink Folder
2. All log files generated by BudgetLink are filed under the following folder: [BudgetLink Folder]\Workspaces\[Workspace]\Logs\Get Data Logs
3. The Get Data Logs are Date and Time Stamped Text Documents that include the word Get Data in the name
4. Copy and paste the latest log file in an email or chat to sent to our support team.

If not then Run the Get Data first to send the log file

Get Data Options dialog

1. From the Main Menu click Get Data
2. At the Get Data Options dialog, choose the Full Get Data option and click OK.
3. If an error occurs then we suggest as a first step clicking on the help button for more information on how to resolve the issue yourself.
4. At the bottom of the Get Data Progress dialog
   

   Get Data Options Dialog
   click the Send Log button.
5. In the email that opens as shown below, check the content if you like first and then click Send in Outlook.