For users with their data file hosted in the CLOUD

If your data file is hosted in the cloud, this error is usually caused when your browser either defaults to the wrong my.myob account or remembers information which it shouldn't. To resolve this problem, see the following topics.

• Log in to MY.MYOB before connecting with your MYOB data file in the cloud
• Log out of MY.MYOB before connecting with your MYOB data file in the cloud