Category:Troubleshooting: Installation

Home > Getting Started Guide > Installation > Troubleshooting: Installation

This will become the hub page for Troubleshooting: Installation.

I previously created PL: Troubleshooting: Installation Problems, before coming up with the category page idea.

This is a sample proposed structure:

PROPOSED STRUCTURE

These are content notes only, for structuring purposes.

Prerequisites

• Go back to the PL: Installation page to confirm that you have followed all the prerequisite steps. (I could reproduce these links here, or would this be unnecessary duplication?).

• Make sure you have installed ODBClink in an approved location: PL: Choose the folder to install ODBClink

Known Error Messages

• Installation path is too long.
• The MYOB AccountRight Live API is corrupt and must be reinstalled
• The MYOB AccountRight Live API is not installed on the cloud
• The MYOB AccountRight Live API is not installed on the local machine or server
• ODBClink may not be compatible with your version of MYOB AccountRight Live

Troubleshooting Pages

See the relevant pages listed at the bottom of the page.

Additional Support

1. You may wish to return to the Installation home page to confirm you have followed all the steps. PL: Installation
2. Contact us.