How to increase the timeout length for MYOB AccountRight Live

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Overview

The Get Data process can take a long time to retrieve data, especially when your data is located on the cloud. To this end, DirectDebitsLink provides settings that can be configured to control:

  • the length of the timeout when communicating with the api;
  • the number of records to retrieve per page.

How to increase the timeout length for MYOB AccountRight Live

MYOB AccountRight Live Options

To increase the timeout length for MYOB AccountRight Live, follow these steps.

  1. Start DirectDebitsLink;
  2. From the Menu screen, click on Settings tab in Excel's ribbon;
  3. Find the Options section and click the Set User Options button;
  4. Select MYOB AccountRight Live options from the dialogue;
  5. Edit the relevant settings;
  6. Click Save and Close;
  7. Run the Get Data process.

Notes

  • If the get data fails due to a timeout issue, increasing the timeout length AND/OR reducing the number of records per page can help.
  • If the get data takes too long to run, increasing the number of records per page can help.
  • If the get data fails due to maximum number of connections reached, increasing the number of records per page can help.
  • We recommend making the number of records per page a multiple of 100 (e.g. 100, 200, 300). IT MUST be a number between 100 and 1000.


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