Difference between revisions of "Troubleshooting Publish Problems"
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Including the menu on your publish reports may cause the publish to fail on some versions of BudgetLink. This is due to the fact that the file format of the menu is different from that of the report. Unticking the option to include the menu in the publishing dialogue can ensure that the publish completes successfully. This issue has been fixed in newer versions of BudgetLink. | Including the menu on your publish reports may cause the publish to fail on some versions of BudgetLink. This is due to the fact that the file format of the menu is different from that of the report. Unticking the option to include the menu in the publishing dialogue can ensure that the publish completes successfully. This issue has been fixed in newer versions of BudgetLink. | ||
== Related Topics == | |||
* [[Troubleshooting]] | |||
[[Category:Troubleshooting]] | [[Category:Troubleshooting]] | ||
Revision as of 18:39, 8 January 2015
Overview
In this article, you will find many advice to fix various problems that arise when publishing reports.
Charts disappear when publishing
For some users, charts can disappear when publishing. This seems to be especially common in Excel 2010 and Excel 2013. Not all solutions work but it is best to try each one until the solution is resolved.
Adding a trusted location
Adding a trusted location for BudgetLink is typically the best approach to resolve this problem. For more information, see Adding a Trusted Location in Microsoft Excel.
Changing the default file format
For Excel 2007, 2010 and 2013 users, ensuring the default file format of Excel is XLSM resolves many problems. For more information, see Changing the default file format in Microsoft Excel.
Repair or Reinstall Microsoft Office
If the previous solutions do not help resolve the problem, it may be worth considering reinstalling Microsoft Office. Please contact your IT Support provider.
Update Microsoft Office with all service packs, updates and hotfixes.
Finally, it is also recommended to ensure all service packs, updates and hotfixes for Microsoft Office are installed. Please contact your IT Support provider.
Publish fails to complete
For some users, the publish process runs but fails to complete. There are various reasons for this. Refer to the following topics.
Including the menu on your publish reports may cause the publish to fail on some versions of BudgetLink. This is due to the fact that the file format of the menu is different from that of the report. Unticking the option to include the menu in the publishing dialogue can ensure that the publish completes successfully. This issue has been fixed in newer versions of BudgetLink.