Difference between revisions of "Troubleshooting Publish Problems"
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=== Repair or Reinstall Microsoft Office === | === Repair or Reinstall Microsoft Office === | ||
If the previous solutions do not help resolve the problem, it may be worth considering reinstalling Microsoft Office. Please contact your IT Support provider. | |||
=== Update Microsoft Office with all service packs, updates and hotfixes. === | |||
Finally, it is also recommended to ensure all service packs, updates and hotfixes for Microsoft Office are installed. Please contact your IT Support provider. | |||
[[Category:Troubleshooting]] | [[Category:Troubleshooting]] | ||
Revision as of 18:33, 8 January 2015
Overview
In this article, you will find many advice to fix various problems that arise when publishing reports.
Charts disappear when publishing
For some users, charts can disappear when publishing. This seems to be especially common in Excel 2010 and Excel 2013. Not all solutions work but it is best to try each one until the solution is resolved.
Adding a trusted location
Adding a trusted location for BudgetLink is typically the best approach to resolve this problem. For more information, see Adding a Trusted Location in Microsoft Excel.
Changing the default file format
For Excel 2007, 2010 and 2013 users, ensuring the default file format of Excel is XLSM resolves many problems. For more information, see Changing the default file format in Microsoft Excel.
Repair or Reinstall Microsoft Office
If the previous solutions do not help resolve the problem, it may be worth considering reinstalling Microsoft Office. Please contact your IT Support provider.
Update Microsoft Office with all service packs, updates and hotfixes.
Finally, it is also recommended to ensure all service packs, updates and hotfixes for Microsoft Office are installed. Please contact your IT Support provider.