Difference between revisions of "Upgrade your ExcelReportLink to version 2024.8.16.313"

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added antivirus and quarantine info
(Creating a upgrade help wiki page to support ERL clients impacted by MYOB outage)
 
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To integrate the new token format, Accounting Addons has released a new updated version of ExcelReportLink to fix the issue.
To integrate the new token format, Accounting Addons has released a new updated version of ExcelReportLink to fix the issue.
 
[[File:ExcelReportLink_Upgrade.png|400px|thumb|right|Click on '''Upgrade''' button to start upgrade]]
We recommend that you complete upgrading your ExcelReportLink in advance to avoid last-minute complications.
We recommend that you complete upgrading your ExcelReportLink in advance to avoid last-minute complications.


To upgrade to the latest version,
To upgrade to the latest version,
[[File:ExcelReportLink_Upgrade.png|300px|thumb|right|Click on '''Upgrade''' button to start upgrade]]
 


#Open ExcelReportLink, Go to Menu and click on '''Upgrade''' button situated beside "Get Data" button.
#Open ExcelReportLink, Go to Menu and click on '''Upgrade''' button situated beside "Get Data" button.
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#Go back to your solutions folder, open the latest installation folder named '''2024.8.16.313''', move the existing files to another location, and paste all your copied files here.
#Go back to your solutions folder, open the latest installation folder named '''2024.8.16.313''', move the existing files to another location, and paste all your copied files here.
#Refresh or re-open ExcelReportLink and you will be able to see your custom reports.
#Refresh or re-open ExcelReportLink and you will be able to see your custom reports.
[[File:antivirus_quarantine.png|200px|thumb|text-top|right|Report as False Positive or remove from Quarantine]]
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== ExcelReportLink Files Quarantined by Antivirus software ==
:ExcelReportLink software consists of multiple files created in Visual Basic Script, which are sometimes quarantined or deleted by antivirus softwares.
:If your antivirus software quarantines important files, please contact your IT team to whitelist the installation folder (typically C:/ExcelReportLink) and C:/ExcelReportLink if the installation folder is different.


If you are still facing issues after upgrading and require assistance, please feel free to go to Livechat and we shall be able to help you over chat.  
== Still Facing Issues ==
:If you are still facing issues after upgrading and require assistance, please feel free to go to Livechat and we shall be able to help you over chat.  


If it is required for us to log on to your environment and upgrade ExcelReportLink or migrate your custom files, please book suitable consulting time [https://accountingaddons.com.au/accounts/buy-consulting-time/ here].
:If it is required for us to log on to your environment and upgrade ExcelReportLink or migrate your custom files, please book suitable consulting time [https://accountingaddons.com.au/accounts/buy-consulting-time/ here].


Since we are facing an unusually high number of requests, please book a meeting 7 days prior.
:Since we are facing an unusually high number of requests, please book a meeting 7 days prior to your Direct Debits due date.


== Related Links ==
== Related Links ==
[[ Upgrading ExcelReportLink ]]
:[[ Upgrading ExcelReportLink ]]
:[[ ExcelReportLink Folder ]]
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