Troubleshooting Start-Up Problems

Overview

The purpose of this page is to list various topics that will assist you in solving start-up related problems.

DirectDebitsLink opens but doesn't start

If DirectDebitsLink opens but doesn't start, read the following guides.

DirectDebitsLink starts but shows a compile error message

 
Start-Up compile error

If DirectDebitsLink starts but shows a compile error message, read the following guides.


DirectDebitsLink starts but complain about the version of Microsoft Excel

 
Invalid version of Microsoft Excel

The latest version of DirectDebitsLink is compatible with Microsoft Excel 2013, 2010 or 2007. If you are getting an error message, you will need to upgrade to the latest version of DirectDebitsLink. For more information, see Upgrading DirectDebitsLink to work with the latest version of Microsoft Excel.


DirectDebitsLink starts but complains about complains about files being ready-only

If Excel complains that DirectDebitsLink is opened by others when it first start, read the following guide.

DirectDebitsLink starts but complains about read or write permissions

 
Start-Up write access error

If DirectDebitsLink starts but complains about read or write permissions, read the following guides.


DirectDebitsLink starts but complains about the installer path being too long

 
Start-Up installation path too long

If DirectDebitsLink starts but complains about the installer path being too long, read the following guide.


Related Topics

Troubleshooting