Difference between revisions of "How to send a support log"

Jump to navigation Jump to search

How to send a support log (view source)

Revision as of 22:14, 20 July 2020

1,369 bytes removed ,  22:14, 20 July 2020
Replaced content with "== Overview == This support note has been moved to How to send a Get Data support log"
(Replaced content with "== Overview == This support note has been moved to How to send a Get Data support log")
Line 1: Line 1:
== Overview ==
== Overview ==


The Get data process pulls data from data sources into BudgetLinks database and also into Excels Memory. The many tasks that occur during that process are captured in a log. If there is an error during this process, details of the error message will be captured in that log file
This support note has been moved to [[How to send a Get Data support log]]
 
To send a copy of that log to Accounting Addons support then follow the process below
 
<br clear=all />
 
== Procedure ==
 
===Send after the Get Data Process===
 
# Start BudgetLink and follow the prompts to the Get Data Options dialog[[File:GetDataDialogue.png|300px|thumb|right|Get Data Options dialog]]
# Choose the full Get Data Option and click OK.
# If an error occurs then we suggest as a first step clicking on the help button for more information on how to resolve the issue yourself
# At the bottom of the Get Data Progress dialog[[File:GetDataProgressDialogue.png|300px|thumb|right|Get Data Options Dialog]] click the Send log button and follow the prompts to send the log as an email attachment
 
 
 
===If you had run Get Data already follow the below process===
 
# Locate [[BudgetLink Folder]]
# All log files generated by BudgetLink are filed under the following folder: [BudgetLink Folder]\Workspaces\[Workspace]\Logs\Get Data Logs
# The Get Data Logs are Date and Time Stamped Text Documents that include the word Get Data in the name
# Copy and paste the latest log file in an email or chat to sent to our support team.
 
 
[[Category:Troubleshooting]]
Jeff
Write, Bureaucrats, Administrators
1,991

edits

Retrieved from "https://accountingaddons.com.au/wiki/budgetlink/index.php?title=Special:MobileDiff/4746"

Navigation menu