|
|
| Line 1: |
Line 1: |
| == Overview == | | == Overview == |
|
| |
|
| The Get data process pulls data from data sources into BudgetLinks database and also into Excels Memory. The many tasks that occur during that process are captured in a log. If there is an error during this process, details of the error message will be captured in that log file
| | This support note has been moved to [[How to send a Get Data support log]] |
| | |
| To send a copy of that log to Accounting Addons support then follow the process below
| |
| | |
| <br clear=all />
| |
| | |
| == Procedure ==
| |
| | |
| ===Send after the Get Data Process===
| |
| | |
| # Start BudgetLink and follow the prompts to the Get Data Options dialog[[File:GetDataDialogue.png|300px|thumb|right|Get Data Options dialog]]
| |
| # Choose the full Get Data Option and click OK.
| |
| # If an error occurs then we suggest as a first step clicking on the help button for more information on how to resolve the issue yourself
| |
| # At the bottom of the Get Data Progress dialog[[File:GetDataProgressDialogue.png|300px|thumb|right|Get Data Options Dialog]] click the Send log button and follow the prompts to send the log as an email attachment
| |
| | |
| | |
| | |
| ===If you had run Get Data already follow the below process===
| |
| | |
| # Locate [[BudgetLink Folder]]
| |
| # All log files generated by BudgetLink are filed under the following folder: [BudgetLink Folder]\Workspaces\[Workspace]\Logs\Get Data Logs
| |
| # The Get Data Logs are Date and Time Stamped Text Documents that include the word Get Data in the name
| |
| # Copy and paste the latest log file in an email or chat to sent to our support team.
| |
| | |
| | |
| [[Category:Troubleshooting]]
| |