Troubleshooting Get Data Problems with MYOB AccountRight Live

Overview

Read the following guides to correct any get data issues with MYOB AccountRight Live 2015 or lower.

MYOB AccountRight Live API

For ODBClink or other third-party software to connect to your MYOB data file either on a local machine or on a server, many components must be installed and running.

Depending on which installer (PC or Server) used to install MYOB AccountRight Live, the MYOB API will be installed and running differently. See How to confirm if MYOB AccountRight Live was installed using the PC or Server Installation for more information.

MYOB AccountRight Live API for PC installations

For those who installed MYOB AccountRight Live using the PC installation, see the following articles.

• Starting the MYOB AccountRight Live software to resolve Get Data issues
• Confirming the MYOB AccountRight Live API addon connector is running
• Manually testing a connection to MYOB AccountRight Live

MYOB AccountRight Live API for Server installations

For those who installed MYOB AccountRight Live using the Server installation, see the following articles.

• Installing the MYOB AccountRight Live API
• Starting the MYOB AccountRight Live software to resolve Get Data issues
• Starting the MYOB AccountRight Live services
• Manually testing a connection to MYOB AccountRight Live

MYOB AccountRight Live API for multiple installations

For users who used have installed multiple versions of AccountRight Live and who may have used the PC installation (as opposed to Server installation) of the latest AccountRight Live, you may need to uninstall the old MYOB AccountRight Live API. For more information, see the following topic.

• Uninstalling the MYOB AccountRight Live API

Error messages

The following lists the known error messages when connecting to MYOB AccountRight Live.

• Could not obtain the list of data files error message
• Access was denied to the MYOB AccountRight Live data file
• The MYOB AccountRight Live data file could not be found
• The MYOB AccountRight Live data file path is not entered
• The MYOB AccountRight Live data file must be upgraded
• The MYOB AccountRight Live server name is not entered
• The MY.MYOB login used to connect to the MYOB AccountRight Live data file is invalid
• The MYOB AccountRight Live API is not installed on the local machine or server
• The MYOB AccountRight Live API is not installed on the cloud
• The MYOB AccountRight Live API limits have been reached
• The MYOB AccountRight Live API request is invalid
• The application is not authorised to connect to the MYOB AccountRight Live API
• The item could not be found within the MYOB AccountRight Live data file
• The item was updated by another user within the MYOB AccountRight Live data file
• The item was removed by another user within the MYOB AccountRight Live data file
• The MYOB AccountRight Live API is corrupt and must be reinstalled
• ODBClink may not be compatible with your version of MYOB AccountRight Live

Related Topics

• Troubleshooting Get Data Problems