Difference between revisions of "Troubleshooting Get Data Problems with MYOB AccountRight Live"

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(Created page with "== Overview == Read the following guides to correct any get data issues with MYOB AccountRight Live 2014 or lower. == MYOB AccountRight Live API == For ODBClink or other th...")
 
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== MYOB AccountRight Live API ==
== MYOB AccountRight Live API ==


For ODBClink or other third-party software to connect to your [[MYOB AccountRight Live|MYOB]] data file, many components must be installed and running. For more information, see the following topics.
For ODBClink or other third-party software to connect to your [[MYOB AccountRight Live|MYOB]] data file either on a '''local machine''' or on a '''server''', many components must be installed and running.  
 
Depending on which installer (PC or Server) used to install MYOB AccountRight Live, the MYOB API will be installed and running differently. See [[How to confirm if MYOB AccountRight Live was installed using the PC or Server Installation]] for more information.
 
=== MYOB AccountRight Live API for PC installations ===
 
For those who installed MYOB AccountRight Live using the '''PC''' installation, see the following articles.
 
* [[Starting the MYOB AccountRight Live software to resolve Get Data issues]]
* [[Confirming the MYOB AccountRight Live API addon connector is running]]
* [[Manually testing a connection to MYOB AccountRight Live]]
 
=== MYOB AccountRight Live API for Server installations ===
 
For those who installed MYOB AccountRight Live using the '''Server''' installation, see the following articles.


* [[Could not obtain the list of data files error message]]
* [[Installing the MYOB AccountRight Live API]]
* [[Installing the MYOB AccountRight Live API]]
* [[Starting the MYOB AccountRight Live software to resolve Get Data issues]]
* [[Starting the MYOB AccountRight Live software to resolve Get Data issues]]
* [[Starting the MYOB AccountRight Live services]]
* [[Starting the MYOB AccountRight Live services]]
* [[Manually testing a connection to MYOB AccountRight Live]]
* [[Manually testing a connection to MYOB AccountRight Live]]
=== MYOB AccountRight Live API for multiple installations ===


For users who used have installed multiple versions of AccountRight Live and who may have used the PC installation (as opposed to Server installation) of the latest AccountRight Live, you may need to uninstall the old MYOB AccountRight Live API. For more information, see the following topic.
For users who used have installed multiple versions of AccountRight Live and who may have used the PC installation (as opposed to Server installation) of the latest AccountRight Live, you may need to uninstall the old MYOB AccountRight Live API. For more information, see the following topic.
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* [[Uninstalling the MYOB AccountRight Live API]]
* [[Uninstalling the MYOB AccountRight Live API]]


== Error Messages ==
== Error messages ==


The following lists the known error messages when connecting to MYOB AccountRight Live.
The following lists the known error messages when connecting to MYOB AccountRight Live.


* [[Could not obtain the list of data files error message]]
* [[Access was denied to the MYOB AccountRight Live data file]]
* [[Access was denied to the MYOB AccountRight Live data file]]
* [[The MYOB AccountRight Live data file could not be found]]
* [[The MYOB AccountRight Live data file could not be found]]

Revision as of 00:06, 12 February 2015

Overview

Read the following guides to correct any get data issues with MYOB AccountRight Live 2014 or lower.

MYOB AccountRight Live API

For ODBClink or other third-party software to connect to your MYOB data file either on a local machine or on a server, many components must be installed and running.

Depending on which installer (PC or Server) used to install MYOB AccountRight Live, the MYOB API will be installed and running differently. See How to confirm if MYOB AccountRight Live was installed using the PC or Server Installation for more information.

MYOB AccountRight Live API for PC installations

For those who installed MYOB AccountRight Live using the PC installation, see the following articles.

MYOB AccountRight Live API for Server installations

For those who installed MYOB AccountRight Live using the Server installation, see the following articles.

MYOB AccountRight Live API for multiple installations

For users who used have installed multiple versions of AccountRight Live and who may have used the PC installation (as opposed to Server installation) of the latest AccountRight Live, you may need to uninstall the old MYOB AccountRight Live API. For more information, see the following topic.

Error messages

The following lists the known error messages when connecting to MYOB AccountRight Live.

Related Topics

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