Difference between revisions of "Troubleshooting Get Data Problems with MYOB AccountRight Live"
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Firstly try [[Manually testing a connection to MYOB AccountRight Live]] to confirm that the connectivity is not the issue. | Firstly try [[Manually testing a connection to MYOB AccountRight Live]] to confirm that the connectivity is not the issue. | ||
=== | === [[MYOB AccountRight Live API for PC installations]] === | ||
=== MYOB AccountRight Live API for Server installations === | === MYOB AccountRight Live API for Server installations === | ||
Revision as of 18:41, 25 April 2016
Overview
Read the following guides to correct any get data issues with MYOB AccountRight Live or lower.
MYOB AccountRight Live API
For ODBClink or other third-party software to connect to your MYOB data file either on a local machine or on a server, many components must be installed and running.
Depending on which installer (PC or Server) used to install MYOB AccountRight Live, the MYOB API will be installed and running differently. See How to confirm if MYOB AccountRight Live was installed using the PC or Server Installation for more information.
Firstly try Manually testing a connection to MYOB AccountRight Live to confirm that the connectivity is not the issue.
MYOB AccountRight Live API for PC installations
MYOB AccountRight Live API for Server installations
For those who installed MYOB AccountRight Live using the Server installation, see the following articles.
- Installing the MYOB AccountRight Live API
- Starting the MYOB AccountRight Live software to resolve Get Data issues
- Starting the MYOB AccountRight Live services
- Manually testing a connection to MYOB AccountRight Live
MYOB AccountRight Live API for multiple installations
For users who used have installed multiple versions of AccountRight Live and who may have used the PC installation (as opposed to Server installation) of the latest AccountRight Live, you may need to uninstall the old MYOB AccountRight Live API. For more information, see the following topic.
Issues
The following articles may assist with various issues.
Error messages
The following lists the known error messages when connecting to MYOB AccountRight Live.
- Could not obtain the list of data files error message
- Access was denied to the MYOB AccountRight Live data file
- The MYOB AccountRight Live data file could not be found
- The MYOB AccountRight Live data file path is not entered
- The MYOB AccountRight Live data file must be upgraded
- The MYOB AccountRight Live server name is not entered
- The MY.MYOB login used to connect to the MYOB AccountRight Live data file is invalid
- The MYOB AccountRight Live API is not installed on the local machine or server
- The MYOB AccountRight Live API is not installed on the cloud
- The MYOB AccountRight Live API limits have been reached
- The MYOB AccountRight Live API request is invalid
- The application is not authorised to connect to the MYOB AccountRight Live API
- The item could not be found within the MYOB AccountRight Live data file
- The item was updated by another user within the MYOB AccountRight Live data file
- The item was removed by another user within the MYOB AccountRight Live data file
- The MYOB AccountRight Live API is corrupt and must be reinstalled
- ODBClink may not be compatible with your version of MYOB AccountRight Live