Troubleshooting Start-Up Problems
The purpose of this page is to list various topics that will assist you in solving start-up related problems.
DirectDebitsLink opens but doesn't start
If DirectDebitsLink opens but doesn't start, read the following guides.
- Enabling Macros in Microsoft Excel
- Adding a Trusted Location in Microsoft Excel
- Unreadable contents error when starting DirectDebitsLink
- DirectDebitsLink started in protected view
DirectDebitsLink starts but shows a compile error message
If DirectDebitsLink starts but shows a compile error message, read the following guides.
DirectDebitsLink starts but complain about the version of Microsoft Excel
The latest version of DirectDebitsLink is compatible with Microsoft Excel 2013, 2010 or 2007. If you are getting an error message, you will need to upgrade to the latest version of DirectDebitsLink. For more information, see Upgrading DirectDebitsLink to work with the latest version of Microsoft Excel.
DirectDebitsLink starts but complains about complains about files being ready-only
If Excel complains that DirectDebitsLink is opened by others when it first start, read the following guide.
DirectDebitsLink starts but complains about read or write permissions
If DirectDebitsLink starts but complains about read or write permissions, read the following guides.
DirectDebitsLink starts but complains about the installer path being too long
If DirectDebitsLink starts but complains about the installer path being too long, read the following guide.
DirectDebitsLink starts but complains about being installed on a network location
Not all editions of DirectDebitsLink can be run from a network location. For more information, read the following guide.
DirectDebitsLink starts but complains about running on a terminal server
Not all editions of DirectDebitsLink can be run on a terminal server. For more information, read the following guide.
DirectDebitsLink starts but complains about running from within Dropbox
Not all editions of DirectDebitsLink can be run from within Dropbox. For more information, read the following guide.