Troubleshooting Start-Up Problems

Overview

The purpose of this page is to list various topics that will assist you in solving start-up related problems.

DirectDebitsLink opens but doesn't start

If DirectDebitsLink opens but doesn't start, read the following guides.

• Enabling Macros in Microsoft Excel
• Adding a Trusted Location in Microsoft Excel
• DirectDebitsLink started in protected view

DirectDebitsLink starts but shows a compile error message

Start-Up compile error

If DirectDebitsLink starts but shows a compile error message, read the following guides.

• Compile error due to disabled items
• Compile error due to 64-bit version of Microsoft Excel

DirectDebitsLink starts but complain about the version of Microsoft Excel

Invalid version of Microsoft Excel

The latest version of DirectDebitsLink is compatible with Microsoft Excel 2013, 2010 or 2007. If you are getting an error message, you will need to upgrade to the latest version of DirectDebitsLink. For more information, see Upgrading DirectDebitsLink to work with the latest version of Microsoft Excel.

DirectDebitsLink starts but complains about read or write permissions

Start-Up write access error

If DirectDebitsLink starts but complains about read or write permissions, read the following guides.

• Troubleshooting folder permissions

DirectDebitsLink starts but complains about the installer path being too long

Start-Up installation path too long

If DirectDebitsLink starts but complains about the installer path being too long, read the following guide.

• Troubleshooting installation path is too long

Related Topics

Troubleshooting