Difference between revisions of "Troubleshooting Start-Up Problems"

Revision as of 18:38, 27 June 2016

The purpose of this page is to list various topics that will assist you in solving start-up related problems.

Start-Up compile error

If DirectDebitsLink starts but shows a compile error message, read the following guides.

Invalid version of Microsoft Excel

The latest version of DirectDebitsLink is compatible with Microsoft Excel 2013, 2010 or 2007. If you are getting an error message, you will need to upgrade to the latest version of DirectDebitsLink. For more information, see Upgrading DirectDebitsLink to work with the latest version of Microsoft Excel.

If Excel complains that DirectDebitsLink is opened by others when it first start, read the following guide.

Start-Up write access error

If DirectDebitsLink starts but complains about read or write permissions, read the following guides.

Start-Up installation path too long

If DirectDebitsLink starts but complains about the installer path being too long, read the following guide.

Not all editions of DirectDebitsLink can be run from a network location. For more information, read the following guide.

Not all editions of DirectDebitsLink can be run on a terminal server. For more information, read the following guide.

Not all editions of DirectDebitsLink can be run from within Dropbox. For more information, read the following guide.

@@ Line 2: / Line 2: @@
 == [[DirectDebitsLink opens but doesn't start]] ==
-If DirectDebitsLink opens but doesn't start, read the following guides.
-* [[Enabling Macros in Microsoft Excel]]
-* [[Adding a Trusted Location in Microsoft Excel]]
-* [[Unreadable contents error when starting DirectDebitsLink]]
-* [[DirectDebitsLink started in protected view]]
 == [[DirectDebitsLink starts but shows a compile error message]] ==