Difference between revisions of "Troubleshooting Start-Up Problems"
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The purpose of this page is to list various topics that will assist you in solving start-up related problems. | The purpose of this page is to list various topics that will assist you in solving start-up related problems. | ||
== DirectDebitsLink opens but doesn't start == | == [[DirectDebitsLink opens but doesn't start]] == | ||
If DirectDebitsLink opens but doesn't start, read the following guides. | If DirectDebitsLink opens but doesn't start, read the following guides. | ||
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* [[DirectDebitsLink started in protected view]] | * [[DirectDebitsLink started in protected view]] | ||
== DirectDebitsLink starts but shows a compile error message == | == [[DirectDebitsLink starts but shows a compile error message]] == | ||
[[File:StartupCompileError.png|300px|thumb|right|Start-Up compile error]] | [[File:StartupCompileError.png|300px|thumb|right|Start-Up compile error]] | ||
| Line 23: | Line 21: | ||
<br clear=all /> | <br clear=all /> | ||
== DirectDebitsLink starts but complain about the version of Microsoft Excel == | == [[DirectDebitsLink starts but complain about the version of Microsoft Excel]] == | ||
[[File:StartupInvalidVersionMicrosoftExcel.png|300px|thumb|right|Invalid version of Microsoft Excel]] | [[File:StartupInvalidVersionMicrosoftExcel.png|300px|thumb|right|Invalid version of Microsoft Excel]] | ||
| Line 31: | Line 29: | ||
<br clear=all /> | <br clear=all /> | ||
== DirectDebitsLink starts but complains about complains about files being ready-only == | == [[DirectDebitsLink starts but complains about complains about files being ready-only]] == | ||
If Excel complains that DirectDebitsLink is opened by others when it first start, read the following guide. | If Excel complains that DirectDebitsLink is opened by others when it first start, read the following guide. | ||
| Line 37: | Line 35: | ||
*[[Opening DirectDebitsLink as a read-only solution]] | *[[Opening DirectDebitsLink as a read-only solution]] | ||
== DirectDebitsLink starts but complains about read or write permissions == | == [[DirectDebitsLink starts but complains about read or write permissions]] == | ||
[[File:StartupWriteAccessError.png|300px|thumb|right|Start-Up write access error]] | [[File:StartupWriteAccessError.png|300px|thumb|right|Start-Up write access error]] | ||
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<br clear=all /> | <br clear=all /> | ||
== DirectDebitsLink starts but complains about the installer path being too long == | == [[DirectDebitsLink starts but complains about the installer path being too long]] == | ||
[[File:StartupInstallationFolderTooLong.png|300px|thumb|right|Start-Up installation path too long]] | [[File:StartupInstallationFolderTooLong.png|300px|thumb|right|Start-Up installation path too long]] | ||
| Line 57: | Line 55: | ||
<br clear=all /> | <br clear=all /> | ||
== DirectDebitsLink starts but complains about being installed on a network location == | == [[DirectDebitsLink starts but complains about being installed on a network location]] == | ||
Not all editions of DirectDebitsLink can be run from a network location. For more information, read the following guide. | Not all editions of DirectDebitsLink can be run from a network location. For more information, read the following guide. | ||
| Line 63: | Line 61: | ||
* [[Cannot run DirectDebitsLink from a network location]] | * [[Cannot run DirectDebitsLink from a network location]] | ||
== DirectDebitsLink starts but complains about running on a terminal server == | == [[DirectDebitsLink starts but complains about running on a terminal server]] == | ||
Not all editions of DirectDebitsLink can be run on a terminal server. For more information, read the following guide. | Not all editions of DirectDebitsLink can be run on a terminal server. For more information, read the following guide. | ||
| Line 69: | Line 67: | ||
* [[Cannot run DirectDebitsLink on a Terminal Server]] | * [[Cannot run DirectDebitsLink on a Terminal Server]] | ||
== DirectDebitsLink starts but complains about running from within Dropbox == | == [[DirectDebitsLink starts but complains about running from within Dropbox]] == | ||
Not all editions of DirectDebitsLink can be run from within Dropbox. For more information, read the following guide. | Not all editions of DirectDebitsLink can be run from within Dropbox. For more information, read the following guide. | ||
Revision as of 18:37, 27 June 2016
The purpose of this page is to list various topics that will assist you in solving start-up related problems.
DirectDebitsLink opens but doesn't start
If DirectDebitsLink opens but doesn't start, read the following guides.
- Enabling Macros in Microsoft Excel
- Adding a Trusted Location in Microsoft Excel
- Unreadable contents error when starting DirectDebitsLink
- DirectDebitsLink started in protected view
DirectDebitsLink starts but shows a compile error message
If DirectDebitsLink starts but shows a compile error message, read the following guides.
DirectDebitsLink starts but complain about the version of Microsoft Excel
The latest version of DirectDebitsLink is compatible with Microsoft Excel 2013, 2010 or 2007. If you are getting an error message, you will need to upgrade to the latest version of DirectDebitsLink. For more information, see Upgrading DirectDebitsLink to work with the latest version of Microsoft Excel.
DirectDebitsLink starts but complains about complains about files being ready-only
If Excel complains that DirectDebitsLink is opened by others when it first start, read the following guide.
DirectDebitsLink starts but complains about read or write permissions
If DirectDebitsLink starts but complains about read or write permissions, read the following guides.
DirectDebitsLink starts but complains about the installer path being too long
If DirectDebitsLink starts but complains about the installer path being too long, read the following guide.
DirectDebitsLink starts but complains about being installed on a network location
Not all editions of DirectDebitsLink can be run from a network location. For more information, read the following guide.
DirectDebitsLink starts but complains about running on a terminal server
Not all editions of DirectDebitsLink can be run on a terminal server. For more information, read the following guide.
DirectDebitsLink starts but complains about running from within Dropbox
Not all editions of DirectDebitsLink can be run from within Dropbox. For more information, read the following guide.