Troubleshooting Get Data Problems

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Revision as of 23:35, 29 May 2014 by Nic (talk | contribs) (Created page with "== Overview == Read the following guides to correct any issues during the Get Data process. == Data File Related Issues == === General === If your data file has moved,...")
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Overview

Read the following guides to correct any issues during the Get Data process.

Data File Related Issues

General

If your data file has moved, your data file user name or password has changed or you are having trouble connecting to your datafile, you may need to change how DirectDebitsLink connects to your data file. For more information, see Changing how DirectDebitsLink connects to your data file.

MYOB AccountRight Classic 19.9 or lower

For DirectDebitsLink or other third-party software to connect to your MYOB data file, the MYOB ODBC Driver must be installed and configured correctly. For more information, see Troubleshooting the MYOB ODBC driver.

Folder Related Issues

DirectDebitsLink Folder Permissions

If you are getting errors relating to folder read or write access, see Troubleshooting folder permissions.

Temp Folder Permissions

If you are getting errors relating to temporary folder, see Troubleshooting temp folder permissions.

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