Troubleshooting Get Data Problems
Overview
Read the following guides to correct any issues during the Get Data process.
Data File Related Issues
General
If your data file has moved, your data file user name or password has changed or you are having trouble connecting to your datafile, you may need to change how BudgetLink connects to your data file. For more information, see Changing how BudgetLink connects to your data file.
MYOB AccountRight Classic or lower
To troubleshoot problems with MYOB AccountRight Classic or lower, see Troubleshooting Get Data Problems with MYOB AccountRight Classic 19.
MYOB AccountRight Live or lower
To troubleshoot problems with MYOB AccountRight Live or lower, see Troubleshooting Get Data Problems with MYOB AccountRight Live.
Reckon Accounts
For BudgetLink or other third-party software to connect to your Reckon Accounts data file, the BudgetLink application must be authorized to connect. Sometime, this authorization does not carry through when upgrading Reckon accounts. For further information, see Authorising BudgetLink to connect to a Reckon Accounts data file.
Data Warehouses Related Issues
Too many data warehouses configured.]
Folder Related Issues
BudgetLink Folder Permissions
If you are getting errors relating to folder read or write access, see Troubleshooting folder permissions.
Temp Folder Permissions
If you are getting errors relating to temporary folder, see Troubleshooting temp folder permissions.
Crashes
Excel crashes when closing the progress dialogue
Some users experience crashes in Excel when closing the progress dialogue. To resolve this problem, you will need to configure BudgetLink to automatically close the progress dialogue for you. For further information, see Configuring BudgetLink to automatically close the get data progress dialogue.
Warnings
Deleted Accounts or Jobs
Sometimes BudgetLink will prompt that it detected deleted accounts, jobs or categories. This occurs when budgets have been entered against those entities but they have been removed from your data file. As such, BudgetLink will still remember they existed and will preserve the values but will warn that the situation occurred.
To clear the budgets out of deleted accounts or jobs, see Clearing budgets out of deleted accounts or jobs.
Turning off Compact/Repair
By default, BudgetLink ships with the option to compact and repair databases on get data. This sometimes can fail and prevent the get data from completing on some machine. To change this option, see Enabling or disabling the compact databases on get data option.
Additional Support
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