Log out of MY.MYOB before connecting with your MYOB data file in the cloud

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Overview

Some users experience issues when logged into their MY.MYOB account prior to browsing for their data file or performing a Get Data. To resolve these issues, follow these steps.

  1. Start Internet Explorer; ( It might not work for other web browsers.)
  2. Navigate to the my.myob.com website;
  3. Log in with the account with which you want to connect;
  4. Log out of the my.myob.com and secure.myob.com website.

Once logged in, try either browsing for the data file or performing the get data and see if it works.

Related Topics

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