Personal Support

General

We can provide personal support by phone, remote desktop, online chat and email.

Personal support can include:

  • Support with installation and setup;
  • Troubleshooting;
  • Training;
  • Answering questions;
  • Consulting with how to achieve business outcomes;
  • Customising reports and solutions meet your business requirements

Fees

Support is chargeable at AUD $46.875 plus GST per 1/4 hour or part thereof.

Support can be pre-purchased in 1 hour blocks for $187.50 plus GST or paid on invoice within 7 days if you have a pre-existing account.

Unused support expires after 1 year.

Upon request we can provide an estimation or quote for support.

Any personal support provided during the trial period will become chargeable upon subscribing to a solution and payable before a subscription key will be issued.

Buy Support Time

If you have already brought personal support hours in advance please request support.

Request Support

Remote Desktop Support

Using Team Viewer we can provide you with virtual in-house assistance. It allows us to view your monitor so that we support as though we’re sitting right next to you, whilst talking to you on the phone.

Click here for instructions on how to allow remote access.

Refund Policy

Click here to read the Refund Policy.