Difference between revisions of "Upgrade your ODBCLink to version 2024.8.16.313"

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== ExcelReportLink Files Quarantined by Antivirus software ==
== ODBCLink Files Quarantined by Antivirus software ==


:ExcelReportLink software consists of multiple files created in Visual Basic Script, which are sometimes quarantined or deleted by antivirus softwares.
:ODBCLink software consists of multiple files created in Visual Basic Script, which are sometimes quarantined or deleted by antivirus softwares.


:If your antivirus software quarantines important files, please contact your IT team to whitelist the installation folder (typically C:/ExcelReportLink) and C:/ExcelReportLink if the installation folder is different.
:If your antivirus software quarantines important files, please contact your IT team to whitelist the installation folder (typically C:/ODBCLink ) and C:/ODBCLink if the installation folder is different.


== Still Facing Issues ==
== Still Facing Issues ==
:If you are still facing issues after upgrading and require assistance, please feel free to go to Livechat and we shall be able to help you over chat.  
:If you are still facing issues after upgrading and require assistance, please feel free to go to Livechat and we shall be able to help you over chat.  


:If it is required for us to log on to your environment and upgrade ExcelReportLink or migrate your custom files, please book suitable consulting time [https://accountingaddons.com.au/accounts/buy-consulting-time/ here].
:If it is required for us to log on to your environment and upgrade ODBCLink or migrate your custom files, please book suitable consulting time [https://accountingaddons.com.au/accounts/buy-consulting-time/ here].


:Since we are facing an unusually high number of requests, please book a meeting 7 days prior to your Direct Debits due date.
:Since we are facing an unusually high number of requests, please book a meeting 7 days prior to your Direct Debits due date.

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