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Difference between revisions of "Could not obtain the list of data files error message"
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Could not obtain the list of data files error message (view source)
Revision as of 22:00, 16 June 2014
, 22:00, 16 June 2014no edit summary
(Created page with "== Overview == If you receive the following error message 'Could not obtain the list of data files', it typically means that either the MYOB AccountRight Live API has not bee...") |
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== Overview == | == Overview == | ||
If you receive the following error message 'Could not obtain the list of data files', | If you receive the following error message 'Could not obtain the list of data files', determine whether you are trying to connect to an MYOB data file on a local machine, on the server or on the cloud. | ||
To resolve this problem, see the following topics. | == For users with their data file hosted LOCALLY == | ||
If your data file is hosted on your local machine, this error is usually caused when the MYOB AccountRight Live API has not been installed, or when it is not running. To resolve this problem, see the following topics. | |||
* [[Installing the MYOB AccountRight Live API]] | |||
* [[Starting the MYOB AccountRight Live services]] | |||
== For users with their data file hosted on a SERVER == | |||
If your data file is hosted on a separate server, this error is usually caused when the MYOB AccountRight Live API has not been installed, or when it is not running on the Server. To resolve this problem, see the following topics. | |||
* [[Installing the MYOB AccountRight Live API]] | * [[Installing the MYOB AccountRight Live API]] | ||
* [[Starting the MYOB AccountRight Live services]] | * [[Starting the MYOB AccountRight Live services]] | ||
== For users with their data file hosted in the CLOUD == | |||
If your data file is hosted in the cloud, this error is usually caused when your browser either defaults to the wrong my.myob account or remembers information which it shouldn't. To resolve this problem, see the following topics. | |||
* [[Log in to MY.MYOB before connecting with your MYOB data file in the cloud]] | |||
* [[Log out of MY.MYOB before connecting with your MYOB data file in the cloud]] | |||
== Related Topics == | == Related Topics == | ||
* [[Troubleshooting Get Data Problems]] | * [[Troubleshooting Get Data Problems]] | ||
[[Category:Troubleshooting]] | |||