Difference between revisions of "Troubleshooting Auto Upload Problems"

Troubleshooting Auto Upload Problems (view source)

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 If the auto upload does not run correctly as a scheduled task, we recommend you test using the Auto Upload Test file. For more information see [[Test the scheduled task using the Auto Upload Test file]].
-== If Excel does not Start ==
-You can test this by checking the Task Manager. When the schedule task triggers a new Excel process should run the back ground. If you don't see this process then it has not started.
-It may be because the association between .xls files and Excel is not working
-Try appending the Excel.exe path to the Scheduled Task > Action > Program/.script: field before the AutoUpload.xls path. Separate the two paths with a space.
-== If Excel Opens but does not run ==
-You can test for this by opening Windows Task Manager and monitoring the Excel Process. If it starts but has no CPU usage then its not running.
-# Ensure macro warnings are not not preventing Excel from Running. Run the auto upload manually and enable macros in this app to run.
-# The existing user may not have permissions to run scheduled tasks in the back ground. Try creating a new Local User and setting up auto upload in that session
-# Set the Task to '''Run only when user is logged on'''
 == Configure the Auto Upload Scheduled Task to terminate after a set number of hours ==