Difference between revisions of "Could not obtain the list of data files error message"

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Could not obtain the list of data files error message (view source)

Revision as of 18:05, 25 April 2016

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If you receive the following error message 'Could not obtain the list of data files', determine whether you are trying to connect to an MYOB data file on a local machine, on the server or on the cloud.
If you receive the following error message 'Could not obtain the list of data files', determine whether you are trying to connect to an MYOB data file on a local machine, on the server or on the cloud.


Firstly try [[Manually testing a connection to MYOB AccountRight Live]].
'''Firstly''' try [[Manually testing a connection to MYOB AccountRight Live]]. If the connection to MYOB is working ok then go to the next step.


If the connection to MYOB is working ok then go to the next step.


=== [[For users with their data file hosted LOCALLY]] ===
=== [[For users with their data file hosted LOCALLY]] ===


If your data file is hosted on your local machine, this error is usually caused when the MYOB AccountRight Live API has not been installed, or when it is not running. To resolve this problem, see the following topics.
* [[Installing the MYOB AccountRight Live API]]
* [[Starting the MYOB AccountRight Live services]]


=== [[For users with their data file hosted on a SERVER]] ===
=== [[For users with their data file hosted on a SERVER]] ===


If your data file is hosted on a separate server, this error is usually caused when the MYOB AccountRight Live API has not been installed, or when it is not running on the Server. To resolve this problem, see the following topics.
* [[Installing the MYOB AccountRight Live API]]
* [[Starting the MYOB AccountRight Live services]]


=== [[For users with their data file hosted in the CLOUD]] ===
=== [[For users with their data file hosted in the CLOUD]] ===


If your data file is hosted in the cloud, this error is usually caused when your browser either defaults to the wrong my.myob account or remembers information which it shouldn't. To resolve this problem, see the following topics.
* [[Log in to MY.MYOB before connecting with your MYOB data file in the cloud]]
* [[Log out of MY.MYOB before connecting with your MYOB data file in the cloud]]


== Related Topics ==
== Related Topics ==
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