Difference between revisions of "Upgrade your ODBCLink to version 2024.8.16.313"

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added antivirus and quarantine info
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__NOTOC__
Due to a recently released change to MYOB's authentication token format early this August, all existing tokens were rendered non-functional.  
Due to a recently released change to MYOB's authentication token format early this August, all existing tokens were rendered non-functional.  


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#Go back to your solutions folder, open the latest installation folder named '''2024.8.16.313''', move the existing files to another location, and paste all your copied files here.
#Go back to your solutions folder, open the latest installation folder named '''2024.8.16.313''', move the existing files to another location, and paste all your copied files here.
#Refresh or re-open ODBCLink and you will be able to see your custom reports.
#Refresh or re-open ODBCLink and you will be able to see your custom reports.
[[File:antivirus_quarantine.png|200px|thumb|text-top|right|Report as False Positive or remove from Quarantine]]


If you are still facing issues after upgrading and require assistance, please feel free to go to Livechat and we shall be able to help you over chat.


If it is required for us to log on to your environment and upgrade ODBCLink  or migrate your custom files, please book suitable consulting time [https://accountingaddons.com.au/accounts/buy-consulting-time/ here].


Since we are facing an unusually high number of requests, please book a meeting 7 days prior.
== ExcelReportLink Files Quarantined by Antivirus software ==
 
:ExcelReportLink software consists of multiple files created in Visual Basic Script, which are sometimes quarantined or deleted by antivirus softwares.
 
:If your antivirus software quarantines important files, please contact your IT team to whitelist the installation folder (typically C:/ExcelReportLink) and C:/ExcelReportLink if the installation folder is different.
 
== Still Facing Issues ==
:If you are still facing issues after upgrading and require assistance, please feel free to go to Livechat and we shall be able to help you over chat.
 
:If it is required for us to log on to your environment and upgrade ExcelReportLink or migrate your custom files, please book suitable consulting time [https://accountingaddons.com.au/accounts/buy-consulting-time/ here].
 
:Since we are facing an unusually high number of requests, please book a meeting 7 days prior to your Direct Debits due date.


== Related Links ==
== Related Links ==
[[ Upgrading ODBClink ]]
:[[ Upgrading ODBClink ]]
:[[ ODBCLink Folder ]]
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