PL: Troubleshooting: Installation Problems

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STRUCTURING NOTES

This is a hub page and as such does not follow the standard template. This could become a template for all Troubleshooting: Sub-category hub pages if found to be suitable.

Existing Pages

• Troubleshooting the MYOB ODBC driver
• Verifying and Optimising your MYOB Data File
• Testing the MYOB ODBC driver using the TestConnection tool from MYOB
• Checking file and folder access requirements for the MYOB ODBC driver
• How to confirm if MYOB AccountRight Live was installed using the PC or Server Installation
• Re-installing the MYOB ODBC Driver
• The MYOB AccountRight Live API is corrupt and must be reinstalled
• The MYOB AccountRight Live API is not installed on the cloud
• The MYOB AccountRight Live API is not installed on the local machine or server
• Troubleshooting installation path is too long
• Uninstalling the MYOB AccountRight Live API

PROPOSED STRUCTURE

These are content notes only, for structuring purposes.

This is the Installation hub page.

Prerequisites

• Go back to the PL: Installation page to confirm that you have followed all the prerequisite steps. (I could reproduce these links here, or would this be unnecessary duplication?).

• Make sure you have installed ODBClink in an approved location: PL: Choose the folder to install ODBClink

Known Error Messages

• Installation path is too long.
• The MYOB AccountRight Live API is corrupt and must be reinstalled
• The MYOB AccountRight Live API is not installed on the cloud
• The MYOB AccountRight Live API is not installed on the local machine or server
• ODBClink may not be compatible with your version of MYOB AccountRight Live

Installation Problems by Accounting Software

If you're still having difficulty, these topics may be of assistance (arranged by accounting package):

MYOB AccountRight v.19 or lower

• PL: Troubleshooting the MYOB ODBC driver
• PL: Verifying and Optimising your MYOB Data File
• PL: Testing the MYOB ODBC driver using the TestConnection tool from MYOB
• PL: Checking file and folder access requirements for the MYOB ODBC driver
• PL: Re-installing the MYOB ODBC Driver

MYOB AccountRight Live

• PL: How to confirm if MYOB AccountRight Live was installed using the PC or Server Installation
• PL: The MYOB AccountRight Live API is corrupt and must be reinstalled
• PL: The MYOB AccountRight Live API is not installed on the cloud
• PL: The MYOB AccountRight Live API is not installed on the local machine or server
• PL: Uninstalling the MYOB AccountRight Live API

Additional Support

1. You may wish to return to the Installation home page to confirm you have followed all the steps. PL: Installation
2. Contact us.