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Difference between revisions of "The MYOB AccountRight Live data file must be upgraded"
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The MYOB AccountRight Live data file must be upgraded (view source)
Revision as of 19:17, 24 May 2017
, 19:17, 24 May 2017no edit summary
(Created page with "This error typically indicates that the data file must be upgraded to the latest version in order to connect to it. Category:Troubleshooting") |
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== Overview == | |||
This error typically indicates that the data file must be upgraded to the latest version in order to connect to it. | This error typically indicates that the data file must be upgraded to the latest version in order to connect to it. | ||
== Procedure == | |||
The procedure to follow varies depending on the location of your MYOB data file. | |||
=== For MYOB data files located on your local machine === | |||
If your data file is located on your local machine, this error typically occurs for the following reasons. | |||
* You've upgraded your data file to latest version of MYOB but have not installed the latest [[MYOB AccountRight Live API]]. | |||
* You've installed a mix of both the '''MYOB AccountRight PC installer''' and '''MYOB AccountRight Server installer''' on the same machine. | |||
See [[Troubleshooting Get Data Problems with MYOB AccountRight Live]] for more information. | |||
=== For MYOB data files located on server === | |||
If your data file is located on a server, this error typically occurs for the following reasons. | |||
* You've upgraded your data file to latest version of MYOB but have not installed the latest [[MYOB AccountRight Live API]] on the server hosting the data file. | |||
* You've installed a mix of both the '''MYOB AccountRight PC installer''' and '''MYOB AccountRight Server installer''' on the server hosting the data file. | |||
See [[Troubleshooting Get Data Problems with MYOB AccountRight Live]] for more information. | |||
=== For MYOB data files located in the cloud === | |||
If you MYOB data file is located in the cloud, you simply need to install the latest version of [[MYOB AccountRight Live]]. | |||
This error occurs because the Cloud server has been upgraded, but your data file has not. | |||
[[Category:Troubleshooting]] | [[Category:Troubleshooting]] | ||