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Difference between revisions of "Access was denied to the MYOB AccountRight Live data file"
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Access was denied to the MYOB AccountRight Live data file (view source)
Revision as of 06:47, 7 December 2016
, 06:47, 7 December 2016no edit summary
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This error typically occurs when | This error typically occurs when the The wrong '''User Name''' and '''Password''' is used to connect to the MYOB AccountRight live data file or; | ||
When | When connecting to the Cloud there are two log on credentials to be aware of | ||
The My.MYOB credentials are the user name and password used to log into your MY.MYOB web account. The my.myob user name is normally an email address | |||
The MYOB Data File credentials. The user Name is typically either Administrator or a Users Name | |||
When | When connecting to MYOB in the cloud there are two methods | ||
1) Federated Log in using your my.MYOB user name and password only. When using this method make sure that your my.myob account has suffient privilates to allow you log in without entering the data file password | |||
2) Log in using your MYOB user name and password. When using this method make sure that you enter the Data File user name in the Data File Setup form and not the my.MYOB username | |||
See [[Connecting ExcelReportLink to MYOB AccountRight Live 2013 or Higher|Connecting ExcelReportLink to MYOB AccountRight Live]] to correct the connection information. | See [[Connecting ExcelReportLink to MYOB AccountRight Live 2013 or Higher|Connecting ExcelReportLink to MYOB AccountRight Live]] to correct the connection information. | ||
[[Category:Troubleshooting]] | [[Category:Troubleshooting]] | ||