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Difference between revisions of "How to send a support log"
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→Procedure
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== Procedure == | == Procedure == | ||
Start ExcelReportLink and follow the prompts to the Get Data Options dialog[[File:GetDataDialogue.png|300px|thumb|right|Get Data Options dialog]] | |||
Choose the full Get Data Option and click OK. | *Start ExcelReportLink and follow the prompts to the Get Data Options dialog[[File:GetDataDialogue.png|300px|thumb|right|Get Data Options dialog]] | ||
If an error occurs then we suggest as a first step clicking on the help button for more information on how to resolve the issue yourself | *Choose the full Get Data Option and click OK. | ||
At the bottom of the Get Data Progress dialog[[File:GetDataProgressDialogue.png|300px|thumb|right|Get Data Options Dialog]] click the Send log button and follow the prompts to send the log as an email attachment | *If an error occurs then we suggest as a first step clicking on the help button for more information on how to resolve the issue yourself | ||
*At the bottom of the Get Data Progress dialog[[File:GetDataProgressDialogue.png|300px|thumb|right|Get Data Options Dialog]] click the Send log button and follow the prompts to send the log as an email attachment | |||
=== Steps to get the latest log file === | === Steps to get the latest log file === | ||