Difference between revisions of "How to send a support log"

How to send a support log (view source)

835 bytes removed , 18:38, 28 July 2020

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 [[Category:Troubleshooting]]
-*Start ExcelReportLink and follow the prompts to the Get Data Options dialog[[File:GetDataDialogue.png|300px|thumb|right|Get Data Options dialog]]
-*Choose the full Get Data Option and click OK.
-*If an error occurs then we suggest as a first step clicking on the help button for more information on how to resolve the issue yourself
-*At the bottom of the Get Data Progress dialog[[File:GetDataProgressDialogue.png|300px|thumb|right|Get Data Options Dialog]] click the Send log button and follow the prompts to send the log as an email attachment
-=== Steps to get the latest log file ===
-#Go to  C/ExcelReportLink folder/System/Logs/ Get Data Logs
-#Right click in the folder and click  View/Details
-#Sort the files according to date by clicking on the Date Modified tab.
-#Check the date and time and email the log file required.