Write, Bureaucrats, Administrators
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Difference between revisions of "How to send a support log"
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(Created page with "== Overview == The Get data process pulls data from data sources into ExcelReportLinks database and also into Excels Memory. The many tasks that occur during that process are...") |
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If an error occurs then we suggest as a first step clicking on the help button for more information on how to resolve the issue yourself | If an error occurs then we suggest as a first step clicking on the help button for more information on how to resolve the issue yourself | ||
At the bottom of the Get Data Progress dialog[[File:GetDataProgressDialogue.png|300px|thumb|right|Get Data Options Dialog]] click the Send log button and follow the prompts to send the log as an email attachment | At the bottom of the Get Data Progress dialog[[File:GetDataProgressDialogue.png|300px|thumb|right|Get Data Options Dialog]] click the Send log button and follow the prompts to send the log as an email attachment | ||
=== How to get the latest log file === | |||
#Go to C/BudgetLink folder/System/Logs/ Get Data Logs | |||
#Right click in the folder and click View/Details | |||
#Sort the files according to date by clicking on the Date Modified tab. | |||
#Check the date and time and email the log file required. | |||
[[Category:Troubleshooting]] | [[Category:Troubleshooting]] | ||