Difference between revisions of "How to send a support log"

[[File:Select_the_log_file_to_send.png|300px|thumb|right|Get Data Options dialog]]

[[File:Select_the_log_file_to_send.png|300px|thumb|right|Get Data Options dialog]]

[[File:Send Get Data Log Email.png|300px|thumb|right|Get Data Options dialog]]

[[File:Send Get Data Log Email.png|300px|thumb|right|Get Data Options dialog]]

===If you have already run a Get Data, follow the below process===

===If you have already run a Get Data, follow the below process===

# From the Excel Ribbon click '''ExcelReportLink''', then click '''Send Get Data Log''' in the '''Functions''' section;

# From the Excel Ribbon click '''ExcelReportLink''', then click '''Send Get Data Log''' in the '''Functions''' section;

# In the '''Select the log files to send''' form, leave the latest one at the top selected unless you have been instructed to send others and click '''OK''';

# In the '''Select the log files to send''' form, leave the latest one at the top selected unless you have been instructed to send others and click '''OK''';

# In the email that opens as shown below, check the content if you like first and then click '''Send''' in Outlook;

# In the email that opens as shown below, check the content if you like first and then click '''Send''' in Outlook;

===If you have already run a Get Data, but do not have Outlook then follow the process below to locate the file manually===

===If you have already run a Get Data, but do not have Outlook then follow the process below to locate the file manually===