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| [[Category:Troubleshooting]] | | [[Category:Troubleshooting]] |
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| *Start ExcelReportLink and follow the prompts to the Get Data Options dialog[[File:GetDataDialogue.png|300px|thumb|right|Get Data Options dialog]]
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| *Choose the full Get Data Option and click OK.
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| *If an error occurs then we suggest as a first step clicking on the help button for more information on how to resolve the issue yourself
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| *At the bottom of the Get Data Progress dialog[[File:GetDataProgressDialogue.png|300px|thumb|right|Get Data Options Dialog]] click the Send log button and follow the prompts to send the log as an email attachment
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| === Steps to get the latest log file ===
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| #Go to C/ExcelReportLink folder/System/Logs/ Get Data Logs
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| #Right click in the folder and click View/Details
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| #Sort the files according to date by clicking on the Date Modified tab.
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| #Check the date and time and email the log file required.
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