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Difference between revisions of "How to send a support log"
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== Overview == | == Overview == | ||
The Get data process pulls data from data sources into ExcelReportLinks database and also into Excels Memory. The many tasks that occur during that process are captured in a log. | The Get data process pulls data from data sources into ExcelReportLinks database and also into Excels Memory. | ||
The many tasks that occur during that process are captured in a log. | |||
Any task that generate an error will be included in that file. | |||
To send a copy of that log to Accounting Addons support then follow the process below | To send a copy of that log to Accounting Addons support then follow the process below | ||
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== Procedure == | == Procedure == | ||
[[File:Excel_Ribbon_-_Send_Get_Data_Log.png|600px|thumb|right|Get Data Options dialog]] | |||
[[File:Select_the_log_file_to_send.png|300px|thumb|right|Get Data Options dialog]] | |||
[[File:Send Get Data Log Email.png|300px|thumb|right|Get Data Options dialog]] | |||
===If you have already run a Get Data, follow the below process=== | |||
# From the Excel Ribbon click '''ExcelReportLink''' | |||
# In the Functions section, click '''Send Get Data Log''' | |||
# In the '''Select the log files to send''' form, leave the latest one at the top selected unless you have been instructed to send others and click '''OK'''. | |||
# In the email that opens as shown below, check the content if you like first and then click '''Send''' in Outlook | |||
===If you have already run a Get Data, but do not have Outlook then follow the process below to locate the file manually=== | |||
# Locate [[ExcelReportLink Folder]] | |||
# All log files generated by ExcelReportLink are filed under the following folder: [ExcelReportLink]\Workspaces\[Workspace]\Logs\Get Data Logs | |||
# The Get Data Logs are Date and Time Stamped Text Documents that include the word Get Data in the name | |||
# Copy and paste the latest log file in an email or chat to sent to our support team. | |||
===If not then Run the Get Data first to send the log file === | |||
[[File:GetDataDialogue.png|300px|thumb|right|Get Data Options dialog]] | |||
# From the Main Menu click '''Get Data''' | |||
# At the '''Get Data Options''' dialog, choose the '''Full Get Data''' option and click '''OK'''. | |||
# If an error occurs then we suggest as a first step clicking on the help button for more information on how to resolve the issue yourself. | |||
# At the bottom of the '''Get Data Progress''' dialog[[File:GetDataProgressDialogue.png|300px|thumb|right|Get Data Options Dialog]] click the '''Send Log''' button. | |||
# In the email that opens as shown below, check the content if you like first and then click '''Send''' in Outlook. | |||
[[Category:Troubleshooting]] | |||
*Start ExcelReportLink and follow the prompts to the Get Data Options dialog[[File:GetDataDialogue.png|300px|thumb|right|Get Data Options dialog]] | *Start ExcelReportLink and follow the prompts to the Get Data Options dialog[[File:GetDataDialogue.png|300px|thumb|right|Get Data Options dialog]] | ||