Difference between revisions of "Troubleshooting temp folder permissions"

Troubleshooting temp folder permissions (view source)

257 bytes removed , 21:01, 11 July 2016

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 # Click '''Yes''' in the '''Windows Security''' confirmation dialogue;
 # Close all dialogues.
+# To check if you got permissions delete the C:\Temp\DirectDebitsLink folder. It gets recreated during get data anyways. If it says a file is locked, you may need to reboot the machine and it might have more to do with a locked file than permissions. This happens on terminal servers, sometimes.
 Once these steps are complete, you can use DirectDebitsLink and attempt to perform a [[Get Data|Full Get Data]].
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-'''Note:''' If this doesn't work follow the below instructions.
-* Get IT to grant full control to the C:\Temp\ folder and ensure the permissions are propagated to all subfolders. You may have different permissions at different folder levels and it didn’t propagate down.
-* Have IT try to delete the C:\Temp\DirectDebitsLink folder. It gets recreated during get data anyways.  If it says a file is locked, you may need to reboot the machine and it might have more to do with a locked file than permissions. This happens on terminal servers, sometimes.
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