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Difference between revisions of "How to send a support log"
How to send a support log (view source)
Revision as of 19:47, 21 August 2016
, 19:47, 21 August 2016no edit summary
(Created page with "== Overview == The Get data process pulls data from data sources into DirectDebitsLink database and also into Excels Memory. The many tasks that occur during that process are...") |
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If an error occurs then we suggest as a first step clicking on the help button for more information on how to resolve the issue yourself | If an error occurs then we suggest as a first step clicking on the help button for more information on how to resolve the issue yourself | ||
At the bottom of the Get Data Progress dialog[[File:GetDataProgressDialogue.png|300px|thumb|right|Get Data Options Dialog]] click the Send log button and follow the prompts to send the log as an email attachment | At the bottom of the Get Data Progress dialog[[File:GetDataProgressDialogue.png|300px|thumb|right|Get Data Options Dialog]] click the Send log button and follow the prompts to send the log as an email attachment | ||
===If you had run Get Data already follow the below process=== | |||
* Locate [[DirectDebitsLink Folder]] | |||
* All log files generated by DirectDebitsLink are filed under the following folder: [DirectDebitsLink Folder]\System\Logs\ | |||
* Copy and paste the latest log file in an email or chat to sent to our support team. | |||
[[Category:Troubleshooting]] | [[Category:Troubleshooting]] | ||