Difference between revisions of "The MYOB AccountRight Live data file must be upgraded"

The MYOB AccountRight Live data file must be upgraded (view source)

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Write, Bureaucrats, Administrators

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+== Overview ==
 This error typically indicates that the data file must be upgraded to the latest version in order to connect to it.
+== Procedure ==
+The procedure to follow varies depending on the location of your MYOB data file.
+=== For MYOB data files located on your local machine ===
+If your data file is located on your local machine, this error typically occurs for the following reasons.
+* You've upgraded your data file to latest version of MYOB but have not installed the latest [[MYOB AccountRight Live API]].
+* You've installed a mix of both the '''MYOB AccountRight PC installer''' and '''MYOB AccountRight Server installer''' on the same machine.
+See [[Troubleshooting Get Data Problems with MYOB AccountRight Live]] for more information.
+=== For MYOB data files located on server ===
+If your data file is located on a server, this error typically occurs for the following reasons.
+* You've upgraded your data file to latest version of MYOB but have not installed the latest [[MYOB AccountRight Live API]] on the server hosting the data file.
+* You've installed a mix of both the '''MYOB AccountRight PC installer''' and '''MYOB AccountRight Server installer''' on the server hosting the data file.
+See [[Troubleshooting Get Data Problems with MYOB AccountRight Live]] for more information.
+=== For MYOB data files located in the cloud ===
+If you MYOB data file is located in the cloud, you simply need to install the latest version of [[MYOB AccountRight Live]].
+This error occurs because the Cloud server has been upgraded, but your data file has not.
 [[Category:Troubleshooting]]