DirectDebitsLink opens but doesn't start

Troubleshooting \ Troubleshooting Start-Up Problems \ DirectDebitsLink opens but doesn't start

Overview

If DirectDebitsLink opens but doesn't start, read the following guides.

Enabling Macros

When running DirectDebitsLink the first time, you may need to enable macros. See Enabling Macros in Microsoft Excel for more information.

Adding a trusted location in Microsoft Excel

Adding a trusted location to Microsoft Excel should ensure that DirectDebitsLink starts correctly each and every time. For more information, see Adding a Trusted Location in Microsoft Excel.

DirectDebitsLink started in protected view

On some machines, DirectDebitsLink may start in protected view. See DirectDebitsLink started in protected view for more information.

Unreable contents error when starting DirectDebitsLink

If you receive an unreadable contents error when starting DirectDebitsLink, see Unreadable contents error when starting DirectDebitsLink.

Repair Microsoft Office

Repairing Microsoft Office may resolve many unusual errors. See Repair office and ensure that all components of Office are installed for more formation.

DirectDebitsLink doesn't start in Excel 2016

We've identified an issue where macros are enabled, trusted locations exist yet the software doesn't start. This doesn't affect all versions of Excel and only seem to occur on specific machines. For this type see Removing a trusted location in Microsoft Excel and Disabling Trusted Documents in Microsoft Excel.