View source for DirectDebitsLink opens but doesn't start

'''[[Troubleshooting]] \ [[Troubleshooting Start-Up Problems]] \ DirectDebitsLink opens but doesn't start'''

== Overview ==

If DirectDebitsLink opens but doesn't start, read the following guides.

== Enabling Macros ==

When running DirectDebitsLink the first time, you may need to enable macros. See [[Enabling Macros in Microsoft Excel]] for more information.

== Adding a trusted location in Microsoft Excel ==

Adding a trusted location to Microsoft Excel should ensure that DirectDebitsLink starts correctly each and every time. For more information, see [[Adding a Trusted Location in Microsoft Excel]].

== DirectDebitsLink started in protected view ==

On some machines, DirectDebitsLink may start in protected view. See [[DirectDebitsLink started in protected view]] for more information.

== Unreable contents error when starting DirectDebitsLink ==

If you receive an ''unreadable contents error'' when starting DirectDebitsLink, see [[Unreadable contents error when starting DirectDebitsLink]].

== Repair Microsoft Office ==

Repairing Microsoft Office may resolve many unusual errors. See [[Repair office and ensure that all components of Office are installed]] for more formation.

== DirectDebitsLink doesn't start in Excel 2016 ==

We've identified an issue where macros are enabled, trusted locations exist yet the software doesn't start. This doesn't affect all versions of Excel and only seem to occur on specific machines. For this type of error we recommend [[Removing the trusted location]] and [[Disabling Trusted Documents]].

== Related Topics ==

* [[Troubleshooting Start-Up Problems]]

[[Category:Troubleshooting]]
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