View source for Troubleshooting Get Data Problems

== Overview ==

Read the following guides to correct any issues during the [[Get Data]] process.

== Data File Related Issues ==

=== General ===

If your data file has moved, your data file user name or password has changed or you are having trouble connecting to your datafile, you may need to change how DirectDebitsLink connects to your data file. For more information, see [[Changing how DirectDebitsLink connects to your data file]].

=== MYOB AccountRight Live ===

To troubleshoot problems with [[MYOB AccountRight Live]], see [[Troubleshooting Get Data Problems with MYOB AccountRight Live]].

=== MYOB AccountRight Classic ===

To troubleshoot problems with [[MYOB AccountRight Classic]], see [[Troubleshooting Get Data Problems with MYOB AccountRight Classic]].

== Data Warehouses Related Issues ==

[[Too many data warehouses configured]]

== Folder Related Issues ==

=== DirectDebitsLink Folder Permissions ===

If you are getting errors relating to folder read or write access, see [[Troubleshooting folder permissions]].

=== Temp Folder Permissions ===

If you are getting errors relating to temporary folder, see [[Troubleshooting temp folder permissions]].

If you prefer choosing a different location for the temporary folder used during get data, see [[How to choose a different temp folder]].

== Crashes ==

=== Excel crashes when closing the progress dialogue ===

Some users experience crashes in Excel when closing the progress dialogue. To resolve this problem, you will need to configure DirectDebitsLink to automatically close the progress dialogue for you. For further information, see [[Configuring DirectDebitsLink to automatically close the get data progress dialogue]].

== Turning off Compact/Repair ==

By default, DirectDebitsLink ships with the option to compact and repair databases on get data. This sometimes can fail and prevent the get data from completing on some machine. To change this option, see [[Enabling or disabling the compact databases on get data option]].

== Turning on Developer Mode to check temporary files generated during get data ==

The get data process uses a temp folder. You can turn on developer mode to have a look at the files generated during get data. See [[How to turn on developer mode]] for more information.
== Related Topics ==

* [[Troubleshooting]]
* [[How to send a support log]]

[[Category:Troubleshooting]]